Neuro Pulse Pro Refund Policy: The Full Policy in Plain Words
Write through the contact page on the official sales site with your order ID to start a return. Mail bottles to 550 Madison Avenue, Floor 27, New York, NY 10022, USA with your name, email and order ID inside. The buyer pays return shipping. Refunds post 3-5 business days after credit, then 5-10 days on the card. Ask about opened bottles before you mail anything.
What is the Neuro Pulse Pro refund policy?
A written request starts every claim. A mailed return usually follows.
This page states the Neuro Pulse Pro refund policy step by step, using only what the sales page and the sales contact page actually confirm. It does not repeat the seal's "100% Money Back Guarantee" wording; for that and the 180-day window itself, see our guarantee page. This page is the policy: who to write to, where a return is mailed, what to include, and how long each stage of a refund takes.
One thing this policy will not do is invent terms we cannot confirm from the label or the sales page. Some sellers in this category spell out exactly how opened bottles are treated; the sales page has not, in anything we could check. Where that is true, this page says so directly and points you to the sales contact page to confirm it for your order, instead of guessing at wording to fill the gap.
Read this page as the policy itself, not a summary of a contract kept elsewhere. It states who to write to, where a return physically goes, what to put in the box, and how long each stage of a refund takes. It does not replace writing to the sales contact page with your specific order in front of you.
Who do you contact to start a refund?
Write through the contact page on the official sales site first. That page is the contact point set up to open a refund and state what happens next for your specific order. There is no public order phone line on the sales or contact pages we checked, so writing in with your order ID is the way to start.
Have your order ID ready before you write. It is on your original confirmation email, and it is how the sales contact page pulls up your purchase, confirms your order date and checks whether your request falls inside the 180-day window.
Do not start with [email protected]. That inbox is staffed Mon-Fri 9:00am-5:00pm ET and handles pages, typos, privacy and press (this inbox cannot see orders), none of which is order lookup. Routing a refund request there first adds a delay while it is forwarded, if it is forwarded at all.
Where do you mail a Neuro Pulse Pro return?
Once your written request confirms a mailed return, send your bottles to this address:
550 Madison Avenue, Floor 27, New York, NY 10022, USA
Include full name, email and order ID inside the box, on a plain note. Without these, there is no reliable way to match your return to your order once it arrives, which can slow down a refund even after you have mailed everything back correctly.
Write your full name, the email address you used to order, and your order ID clearly, and place the note inside the box with the bottles, not taped to the outside where it can be lost or damaged in transit.
Confirm this address against your own order confirmation, or against anything the sales contact page states directly in reply to your message, before you ship. A mailing address printed on a policy page like this one is our best confirmed information, but a reply from the sales contact page is always the more current source if the two ever disagree.
This is the return address printed on file for a Neuro Pulse Pro return; it is not a general customer-service mailbox, and it is meant for a return the sales contact page has already confirmed, not an unannounced package.
Who pays for return shipping?
The buyer pays return shipping. Use a tracked service. Write through the sales contact page before you mail anything, since that message sets up the return and can confirm how shipping is handled for your specific order.
- Write through the sales contact page before you package anything, so the return is set up correctly
- Use a shipping method that includes tracking, not a plain drop-in-the-mailbox letter
- Keep the tracking number until your refund is confirmed
- Package the bottles securely so they arrive intact
What should you check before you mail a return?
Before you seal the box, take a photo of what you are sending back. A quick picture of the bottles, the count, and the note with your name, email and order ID gives you your own record of what shipped, separate from whatever the carrier's tracking shows.
Check the count against your original order confirmation. If you are returning a partial order, say so in your message to the contact page on the official sales site first, since that needs to be known before your return arrives, not after.
Seal the box well. A box that opens in transit can lose the note inside, and a lost note is the single most common reason a return sits unmatched to an order once it arrives.
How long does a Neuro Pulse Pro refund take to post?
Once your return is received and credited, 3-5 business days after the return is credited, then 5-10 days to show on the card. That is two separate clocks: one for the return to be credited, and a second, separate one for your own bank or card issuer to post the credit to your statement.
| Step | Who acts | Typical timing |
|---|---|---|
| You write through the sales contact page | You | Same day |
| You mail your return | You | Return shipping is paid by the buyer |
| Return is received and credited | Seller | 3-5 business days after receipt |
| Bank posts the refund | Your bank or card issuer | 5-10 days after the credit |
What exclusions apply to a Neuro Pulse Pro refund?
Stated exclusions. The only limit the label states plainly is the caution: do not use if the safety seal is damaged or missing. That is a safety instruction, not a written refund exclusion, but it is the one printed condition we can point to on the label itself.
Beyond that, we do not have a confirmed answer on whether an opened bottle is refunded the same way as an unopened one, or whether a partial return of a multi-bottle kit is handled differently from a full return. Some sellers in this category state those terms explicitly; the sales page has not, in anything we could check. We will not guess at wording to fill that gap.
The practical move is to ask the sales contact page directly when you write in: state whether your bottles are opened or unopened, and whether you are returning a full or partial kit, and let the reply confirm how that affects your specific refund before you mail anything back.
What are the exact steps to return Neuro Pulse Pro?
The same five steps every time, in order.
Write through the sales contact page
Reach the contact page on the official sales site and say you want to return your order for a refund.
Give your order ID and ask about opened bottles
Confirm whether a return shipment is required, and ask how opened versus unopened bottles are treated.
Mail your return
Send bottles to 550 Madison Avenue, Floor 27, New York, NY 10022, USA, with full name, email and order ID written inside the box.
Ship with tracking
The buyer pays return shipping. Use a tracked service.
Wait for the credit, then the bank posting
3-5 business days after the return is credited, then 5-10 days to show on the card.
Is a refund a medical outcome?
This policy describes a purchase refund, not a medical claim. Returning a kit gets you your money back on the terms above; it is not evidence that the product did or did not work, and this site does not use a refund to imply anything about health outcomes. The label makes no benefit claim, and the nerve comfort wording on the sales page is the seller's description, not a proven effect.
Keep your order confirmation email until any refund fully posts. If a reply from the contact page on the official sales site ever states a term that differs from this page, for example a different return address or a different timing range, treat that reply as the current answer for your order and let us know so we can update this page.
Refund Policy: common questions
How do I get a refund for Neuro Pulse Pro?
Write through the contact page on the official sales site with your order ID. The reply will confirm whether a mailed return is required and state the rest of the policy for your order.
Where do I mail a Neuro Pulse Pro return?
550 Madison Avenue, Floor 27, New York, NY 10022, USA. Include full name, email and order ID inside the box so the return can be matched to your order.
Who pays for return shipping?
The buyer pays return shipping. Use a tracked service. Write through the sales contact page before you mail anything so the return is set up correctly.
How long does a Neuro Pulse Pro refund take?
3-5 business days after the return is credited, then 5-10 days to show on the card, once your return is received and credited.
Are opened bottles eligible for a refund?
We cannot confirm this from a printed source. Ask the sales contact page directly before you mail anything back.
What should I write on the note I put in my return box?
Your full name, the email address you used to order, and your order ID, written clearly and placed inside the box with the bottles.
Is there a phone number to start a refund?
No public order phone line was on the sales or contact pages we checked. Writing through the contact page on the official sales site is the direct path.
Does the refund policy differ by kit size?
No. The policy, the return address and the timing apply the same way whether you ordered 2, 3 or 6 bottles.
Keep reading
Does Neuro Pulse Pro Have a Money-Back Guarantee?
The seal, the 180-day window, and a condensed claim guide.
Read →Neuro Pulse Pro Shipping
Where new orders ship from, tracking, and what to do about a damaged package.
Read →How Much Does Neuro Pulse Pro Cost?
Kit sizes and why a smaller kit fits a first order inside the guarantee window.
Read →Order Neuro Pulse Pro from the authorized retailer
30 capsules per bottle, 1 a day. Packs of 2, 3 or 6 bottles run from $49 a bottle on the sales page, with a 180-day money-back guarantee. Order questions go through the contact page on the official sales site.
