Contact Neuro Pulse Pro: Email, Office and Returns
For an order, tracking, a change or a refund, write through the contact page on the official sales site with your order ID. For a site question, a typo report or press, email [email protected] (Mon-Fri 9:00am-5:00pm ET). There is no public order phone line. Mailed returns go to a separate New York address, not the office address. Have your order ID ready before you write in.
Who handles what for Neuro Pulse Pro
Two routes, two roles. Sending the right question to the right one gets you an answer faster.
| Contact | Use it for | Not for |
|---|---|---|
| Sales contact page (the contact page on the official sales site) | Orders, tracking, changes and refunds | Site typos, privacy questions or press |
| [email protected] | pages, typos, privacy and press (this inbox cannot see orders) (Mon-Fri 9:00am-5:00pm ET) | Order status, tracking numbers or refund timing |
| Mail to 550 Madison Avenue, Floor 27, New York, NY 10022, USA | Mailed-back bottles under the 180-day return window | General correspondence |
| Office 2 Park Avenue, Floor 20, New York, NY 10016, USA | Our registered business address | Returns; do not mail bottles here |
Two channels handle almost everything: the sales contact page on the official checkout site, which can see your order, and this website's own email address, which we read ourselves but which cannot see any order. The split exists because order questions need to be matched to a purchase record, while site feedback, typos and press requests are better handled in writing, where a link or a screenshot can be attached.
There is no public order phone line on the sales or contact pages we checked. If a page or an email claims otherwise, treat it with caution. Neither channel here is a general catch-all: sending a refund question to this website's email, or a typo report to the sales contact page, usually means it gets forwarded before anyone can act on it.
Office address vs. returns address
Office
2 Park Avenue, Floor 20, New York, NY 10016, USAOur registered business address. Not a returns center.
Returns
550 Madison Avenue, Floor 27, New York, NY 10022, USAWhere mailed-back bottles go. Full name, email and order id inside the box.
Two different New York addresses, on purpose
Splitting the office from the returns address keeps mailed-back bottles out of the same room as general business mail, so a returned package does not get lost among letters and press packages.
The buyer pays return shipping. Use a tracked service. Write through the contact page on the official sales site first so your order ID is confirmed before you ship anything back.
Full return steps: Neuro Pulse Pro guarantee and refund policy.
What to have ready before you contact us
Have a few details ready before you write in. The sales contact page can move faster when your order ID and basic details are on hand instead of being looked up mid-message.
- Your order ID from the confirmation email
- The name and email used at checkout
- The lot number on your bottle, if you are asking about a specific batch (ours reads NEU-26/NE-1900)
- Your shipping address, if the question involves tracking or a returned package
- A short description of the issue: late order, wrong item, refund status, or a site question
None of this is required to reach us, but having it on hand usually turns a back-and-forth into a single reply. If you do not have your order ID, the sales contact page can often still find your record with the name and email you checked out with.
Batch and lot background: how to verify your Neuro Pulse Pro batch.
Steps for the four most common questions
Check your order confirmation email first
Tracking numbers and your order ID usually arrive there before you need to write to anyone.
Write through the sales contact page for anything order-related
the contact page on the official sales site handles orders, tracking, changes and refunds. Include your order ID.
Email for site or privacy questions
[email protected] covers page errors, typos, privacy questions and press, answered Mon-Fri 9:00am-5:00pm ET.
Mail returns to the returns address, not the office
Include full name, email and order ID. The buyer pays return shipping. Use a tracked service.
Refunds post 3-5 business days after the return is credited, then 5-10 days to show on the card once your return is received and credited. If a step here does not match your situation, the table further down this page sorts by the exact question you have.
What happens after you write in
Writing through the sales contact page connects you to the team that can see your order, which this website's own email cannot. Include your order ID and the agent who replies can look up shipping status, confirm a pack size, start a return, or check where a refund stands.
A return takes a second step. After you hear back, you mail the bottles to 550 Madison Avenue, Floor 27, New York, NY 10022, USA with full name, email and order ID inside the box. The buyer pays return shipping. Use a tracked service. Once the package is received and credited, refunds post 3-5 business days after the return is credited, then 5-10 days to show on the card.
Emailing [email protected] works differently: a person on our side reads the message during business hours (Mon-Fri 9:00am-5:00pm ET) and replies directly. It is the right channel for anything that does not need to touch your order record, such as a page that will not load correctly or a press request. This inbox cannot see orders, so an order question sent here will be redirected to the sales contact page.
Shipping questions
Shipping questions go to the sales contact page, not the site email. Ships from the US unless the sales page says otherwise. Tracking arrives in the order email. The shipping cost, if any, shows at checkout. Because the shipment is tied to your specific order, only the sales contact route can look up where a package is and confirm what showed at checkout for your total.
| Question | Where the answer lives |
|---|---|
| Has my order shipped? | Tracking email, or write through the contact page on the official sales site |
| What will shipping cost? | Shown at checkout before you pay |
| My tracking has not updated in over a week | Write through the contact page on the official sales site with your order ID |
| I want to change my shipping address | Write through the contact page on the official sales site as soon as possible, before the order ships |
Which contact fits your situation?
| Situation | Best contact |
|---|---|
| My order has not arrived | the contact page on the official sales site |
| I want to return a bottle | the contact page on the official sales site first, then mail to 550 Madison Avenue, Floor 27, New York, NY 10022, USA |
| I found a typo or broken link | [email protected] |
| I have a press or partnership question | [email protected] |
| I want to change my shipping address before it ships | the contact page on the official sales site |
| My tracking link is not updating | the contact page on the official sales site |
| I have a medical question about taking Neuro Pulse Pro | Your physician or pharmacist, not this site |
Neither the sales contact page nor the site email can give medical advice. If you have a health question, talk to a physician; see our side effects page for general information only.
What happens to your information when you contact us
Contacting us does not sign you up for anything else. A message to the sales contact page or an email to our site address is used to answer your question, and, for a return, to process a refund. It is not added to a marketing list because you wrote in.
We ask for an order ID, your name and the email used at checkout because those are the fields that let an order be found quickly. We do not need, and will not ask for, your card number by email; checkout payment details stay on the secure sales page where you paid.
See our privacy policy for the full picture of what we collect and why.
Contact: common questions
What is the fastest way to check my order status?
Write through the sales contact page (the contact page on the official sales site) with your order ID, or check the tracking link in your confirmation email.
Is there a phone number for orders?
No. There is no public order phone line on the sales or contact pages we checked. Orders, tracking, changes and refunds go through the contact page on the official sales site.
Where do I mail a return?
550 Madison Avenue, Floor 27, New York, NY 10022, USA. Do not send returns to the office address.
What should I include with a mailed return?
Full name, email and order id, and use a tracked shipping service since the buyer pays return shipping. use a tracked service.
How long does a refund take?
3-5 business days after the return is credited, then 5-10 days to show on the card, once the return is received and credited.
What is the email address for site questions?
[email protected], answered Mon-Fri 9:00am-5:00pm ET. This inbox cannot see orders.
Is the office address the same as the returns address?
No. The office is 2 Park Avenue, Floor 20, New York, NY 10016, USA. Returns go to 550 Madison Avenue, Floor 27, New York, NY 10022, USA.
Does Neuro Pulse Pro offer live chat?
Not on this site. The sales contact page and this website's email are the two routes listed above.
Order Neuro Pulse Pro from the authorized retailer
30 capsules per bottle, 1 a day. Packs of 2, 3 or 6 bottles run from $49 a bottle on the sales page, with a 180-day money-back guarantee. Order questions go through the contact page on the official sales site.
